Eight modules on classifying, documenting, modelling and measuring processes, with APQC and SAEM cases and BPMN labs. Course content is in Italian.
What's inside
Defines processes, boundaries, actors, and relationships to describe enterprise architecture.
Gathers requirements and documents process sources, responsibilities, and expected outcomes.
Uses the APQC PCF to organize work into categories, process groups, and processes.
Distinguishes activities from tasks and selects a useful level of modelling detail.
Represents variables and relationships that describe inputs, transformations, and outputs.
Compares SIPOC, process maps, swimlanes, and BPMN for representing work.
Defines indicators for measuring process performance, quality, and outcomes.
Combines the methods in a complete process specification through an integrated lab.